Refund policy

Our products are a frozen perishable product and we are unable to accept returns. If you are dissatisfied with our product, please notify by email HeirloomPorkShop@gmail.com and we will respond within 48 hours on weekdays.

If your order has been shipped, we will be unable to cancel the order and it will be delivered to the address provided.

If a change of address is requested once the package has been shipped, we can attempt to alter the address, but we cannot guarantee that the shipping company will be able to deliver the package within two days of leaving the farm and it is possible that the product may be compromised.

Heirloom Pork Shop is not responsible for delays in delivery caused by the shipping company, the weather or any other acts of god.

Additionally, Heirloom Pork Shop is not responsible for any product that is damaged due to an incorrect address delaying arrival, or, for improper storage of the product once it has arrived.